Knowledge in basic network devices and network appliancesĪdvanced knowledge of HFC Distribution Network Perform other duties as requested by managerĪbility to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional mannerĪbility to use all types of manual and powered hand held tools, such as drills, hammers, wrenches, screwdriversīasic knowledge using software tools to support the current operations Know, understand and follow company policy Maintain records and documents in accordance with company policies and proceduresĮstablish positive employee relations through effective communication and ongoing support Instill knowledge of all company products and services Operate Company vehicle in a safe and responsible mannerĪdhere to industry specific local, state, and federal regulations, as applicable Plan, implement and successfully complete small projects including: annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.įacilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as neededĮffectively interface with third party vendors
Monitor current procedures and tests performed to ensure compliance with FCC standards Perform practical field evaluations to verify technical competencies and safe practices provide necessary feedbackĮnsure staff has and maintains necessary company-issued tools and equipment Regularly observe and mentor employees regarding safety, quality, productivity and individual growthĬoordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity may supervise contractors as business needs dictateĪctively support all efforts to optimize network performance and reliability to ensure continuous customer satisfactionĮnsure responsiveness and first time resolution of line problem escalation work orders, while adhering to company quality and safety standards Responsible for the hiring, training, development, and performance evaluation of team. Ensure adherence to company safety requirements. Oversee demand and preventative maintenance activities. Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Saturday - Wednesday, 11pm to 8am with 1 hr lunch
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